PRIVACY POLICY

Last Updated: January 2026

HostConcierge.ai (“HostConcierge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and handle limited information in connection with the HostConcierge.ai platform and related services (the “Service”).

1. Information We Collect

We may collect the following categories of information:

  • Property details, house rules, configuration data, and instructions you provide

  • Contact information such as name and email address

  • Usage data related to interactions with the Service

  • Optional files, documents, or content you choose to upload

We do not intentionally collect sensitive personal information such as government identification numbers, financial account numbers, or health information.

2. How We Use Information

We use collected information to:

  • Configure, operate, and deliver the Service

  • Generate automated informational responses based on user-provided inputs

  • Maintain, support, and improve Service functionality

  • Communicate with you regarding support requests, updates, or service-related notices

Information may be processed using automated systems, including artificial intelligence technologies, to generate responses and configure concierge behavior.

3. Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers that support the operation of the Service, including but not limited to:

  • Cloud hosting providers

  • AI processing providers

  • Analytics and monitoring tools

  • Payment processors (if applicable)

These providers are authorized to use information only as necessary to perform services on our behalf and are contractually obligated to protect it.

4. Data Storage and Security

Information may be stored or processed using third-party systems and infrastructure. We implement reasonable administrative, technical, and organizational measures designed to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention and Deletion

We retain information for as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request access to, modification of, or deletion of your information by contacting us at the address below. Canceling a subscription does not automatically delete historical data; deletion requests must be submitted explicitly.

6. Age Restriction

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after updates become effective constitutes acceptance of the revised policy.

8. Contact

For privacy-related questions or requests, please contact:

help@hostconcierge.ai